eSKY

Refund Policy

Last updated: September 2026

We want you to travel with confidence. Here is exactly when a refund applies.

Eligible for a Refund

Your order is refundable within 7 days of purchase if the eSIM has not been activated and its QR code has not been scanned or installed on any device.

Not Eligible

Once the QR code has been scanned or installed, or any data has been used, the order is no longer refundable — this is standard for digital eSIM products, since the profile becomes tied to a device.

Exception: Technical Failure

If your eSIM fails to activate due to a proven technical or network fault on eSKY's or eSIM Access's side, you are entitled to a full refund or replacement, regardless of QR status.

How to Request

Email eskyapp2@gmail.com with your order email and, if possible, your order reference. We reply and process eligible refunds within a few business days.

How You're Refunded

Refunds are issued back to your original payment method via Whop, our payment processor.

Need a refund or have a question? Contact us at eskyapp2@gmail.com — or chat with Anis, available 24/7.